Frequently Asked Questions
We have compiled a list of frequently asked questions to help you make the right decision to buy our eco-friendly, premium products. If you still have questions, we would love to answer them - get in touch or use Facebook Messenger.
Silicone Tableware
All our tableware products are made from 100% food-grade silicone.
Yes, absolutely. All our tableware products are 100% BPA-free. Our kids use them!
Our silicone products are easy to clean. You can wash them by hand with any dish soap or use your dishwasher to save time.
For additional instructions, we recommend following CDC's guidelines.
Of course! They won't melt if that's what you're wondering. They are 100% microwave safe.
For detailed cleaning and sterilization instructions, please follow CDC's guidelines:
Clothes & Blankets
The loungewear set is made of 95% cotton and 5% spandex.
The muslin swaddle blanket is made of 70% bamboo and 30% cotton.
Shipping
At this time, we ship from Montreal, Canada.
All orders are processed and shipped in 1 - 2 business days. We try to ship them as quickly as possible.
Yes, we ship internationally. If you would like to get a shipping estimate before placing an order to get an idea, don't hesitate to contact us. We're happy to help.
That depends on your order size and the destination country. For small orders, there are usually no import fees. However, it varies greatly from country to country. Get in touch with us, we'll try to help you understand if there are import fees to pay.
During checkout, you can select Canada Post to deliver your order. For certain countries, like Trinidad and Tobago, we may use DHL. You'll have to contact us to place your order manually.
If your package was lost or damaged by the shipping courier, you must initiate a claim.
The delivery estimates during checkout are not guaranteed due to shipping delays caused by the Covid-19 pandemic. Give it 1-2 weeks past the estimated delivery date before filing a claim.
If your package was marked delivered but you don't have it, file a claim immediately:
You can always contact us if you have any questions.